Common Queries

You Asked, We Answered

How do I figure out my nail sizes?

Order a sizing kit from the Essentials tab for easy and accurate measuring!


Or below we've added an image guide that will help you measure your nails!

Bvurré is not responsible for any wrong measurements we receive.

What is your return policy?

IMPORTANT INFORMATION ABOUT RETURNS & EXCHANGES

Requests for exchanges must be made within 7 days of receiving your order.


REASONS FOR RETURNS:

A change in size

Please send an email to bvurre.assist@gmail.com indicating which sizes you need, we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices. Please consider ordering a sizing kit to avoid this particular issue.

You received the wrong item

Please send a photo of the incorrect item to bvurre.assist@gmail.com and we will follow it up for you.

You received a damaged product

Quality is our top priority, If you receive damaged products you do not need to return it. The only thing we ask is to send an email to bvurre.assist@gmail.com stating your order number and a photo of the damaged product. If the damage or fault is clear, we will send you a new item 100% free of charge.


WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:

You do not contact bvurre.assist@gmail.com to have your return request reviewed and approved by our team, prior to you sending your product back.

A 'change of mind' because ALL orders are custom made; we work on demand & do not hold stock. Please choose carefully as returns are not accepted for exchange of design. 
The item(s) have been worn 
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
The item(s) were a Final Sale item

Any further questions about our return policy?
Please send us an email at bvurre.assist@gmail.com


Returns or exchanges not made via this email cannot enter our quality control system & will not be processed.

How long will my nails last?

Durability is dependent on how well you prep your natural nails before application, how rough you are on your hands. With adhesive glue and normal daily activity your nails will last 2-4 weeks. 
With adhesive tabs opting to wear sets for occasion, your nails will last up to 8 weeks.